Return and refund policy
At Shimoda, we want you to enjoy every moment of your experience with us. However, if you’re not fully satisfied with your purchase, we’re here to make it right.
You can return unopened items in their original condition within 14 days of delivery for a full refund.
Should your order be incomplete or incorrect, please notify us as soon as possible by emailing shimoda.soap@yahoo.com
For returns that are not due to faults or errors on our part, you will need to cover the cost of sending the items back to us. We recommend using a tracked service and keeping proof of postage to ensure your return reaches us safely.
Once we’ve received your return, we’ll process your refund within 14 days. Refunds will be made to the original payment method and include the cost of standard delivery, excluding premium delivery charges.
Please note: Items must be returned in their original, unused state.
We’re here to help every step of the way, so don’t hesitate to reach out if you have any questions.
Privacy policy
At Shimoda, we value your trust and are committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you visit our website or make a purchase.
1. Information We Collect
We may collect the following types of information:- Personal details: Name, email address, phone number, billing and shipping addresses.
- Payment information: Card details (processed securely by our payment provider).
- Technical data: IP address, browser type, and information about your visit to our website (via cookies and analytics tools).
- Order details: Information about the products you purchase.
2. How We Use Your Information
We use your information to:- Process and deliver your orders.
- Respond to your enquiries or requests.
- Improve our website and personalise your shopping experience.
- Comply with legal obligations, such as tax or fraud prevention requirements.
3. Sharing Your Information
We do not sell your personal data. However, we may share your information with:- Service providers: Such as payment processors, couriers, and IT support services, to fulfil your order or improve our services.
- Legal authorities: If required by law or to protect our legal rights.
4. Cookies
Our website uses cookies to enhance your browsing experience and analyse site performance. You can manage your cookie preferences through your browser settings.5. Your Rights
Under UK GDPR, you have the right to:- Access the personal data we hold about you.
- Request corrections to any inaccurate information.
- Request deletion of your personal data (subject to legal obligations).
- Object to or restrict processing of your data in certain circumstances.
- Receive a copy of your data in a portable format.
To exercise these rights, please contact us at shimoda.soap@yahoo.com
6. Data Retention
We retain your personal data only as long as necessary for the purposes outlined in this policy or to meet legal obligations.7. Security
We take appropriate technical and organisational measures to safeguard your personal data. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.8. Updates to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The latest version will always be available on our website.9. Contact Us
If you have any questions or concerns about our Privacy Policy, please get in touch:email: shimoda.soap@yahoo.com
Telephone: 07852 744785